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Book Return Policy | Equipment Return Policy

Book Return Policy

Approval is required before returning any books within 10 days of receipt. Books may only be returned for a credit towards future purchases. Please do not return any books until you have received a Return Authorization (RA#) number. Return requests must be submitted in writing and mailed to PI Magazine – RA# Request, POB 7198, Freehold, NJ 07728-7198; or faxed to 732-308-3314; or emailed to roe@pimagazine.com

Before returning a book, please keep the following in mind:

  1. BOOKS DAMAGED IN TRANSIT ARE NOT THE RESPONSIBILITY OF THE PUBLISHER. Please make a claim with UPS or the USPS.
  2. Any book returned must be in new and sellable condition  (undamaged and in original shrink-wrap). There may be no stamps, marks, stickers, etc., in/on the book.
  3. There is a 20% restocking fee for each returned book.
  4. Books returned to us without an RA# will not be accepted for return credit and will be returned to the customer upon request, at the customer’s expense. Requests must be made within thirty days of issuance of PI Magazine’s “Not Eligible for credit” notice.
  5. Special Sale or promotional books are not returnable.
  6. Shrink-wrapped items that have been unwrapped are not returnable.
  7. Videotapes, audiotapes, CD’s, DVD’s are non-returnable.
  8. Customer is responsible for return postage / shipping. Returns must be shipped via an insured carrier. We suggest using UPS to ship your package. Call 1 800-PICKUPS(742-5877) to find a UPS location near you

If the above requirements are met, then the book(s) may be shipped back to us for credit.

Return Shipping Instructions:

  • It is the customer’s responsibility to wrap the book in a protective manner.
  • Shipping costs and tracking are the responsibility of the customer.
  • Books must be returned by a traceable method (i.e., UPS, FedEX, DHL, RPS). The customer is responsible for the returns shipment until we receive it.
  • The RA# must be clearly written on the outside packaging.
  • Returned books must be shipped to PI Magazine – RA# (insert number), 4400 Route 9S, Suite 1000, Freehold, NJ 07728, USA
  • We suggest that you wrap the book in the same material you received in. There are two important steps in successful book packaging: Keep it clean and immobilize it.

Damaged / Defective Books

1. Defective / damaged books must be returned within 10 days for credit or replacement.

2. In this instance, shipping will be paid by us. There will be no restocking fee.

3. You must call the office first for instructions on how to return damaged / defective books.

 

Questions?Contact Rosemarie Mesis, Publisher at roe@pimagazine.com

Please retain a copy of this policy for your records.

Thank you for your cooperation.


Equipment Return Policy

Terms & Conditions of Use

Effective February 1, 2006

The following terms and conditions, including those on the face hereof, constitute an Agreement between the Customer and PI Magazine, Inc. (PIM) and are referred to as such:

Controlling Provisions
The terms and conditions appearing herein constitute the sole and entire Agreement of the parties regard less of the timing, for or content of other communications between the parties, if any, all of which are merged herein. The Customer and PIM agree to abide by all the terms and condition contained herein with each and every purchase. PIM objects to the inclusion of any different or additional terms, and non additional or conflicting provisions contained in any other communication from the Customer will be considered an unconditional acceptance of the terms and conditions appearing hereon, without regard to any additional or conflicting terms proposed by Customer. None of the provisions of this Agreement may be varied, amended or modified except by a written agreement signed by all of the parties.
 
Local Laws
Before ordering any product you must make local inquiry to determine if the specific type of product you wish to purchase is permitted to be used or possessed in your country. There may be restrictions in your country prohibiting the purchase, possession, or use of some items listed for sale on our website. We do not provide for refunds if the product is not allowed to be imported to your country or confiscated by any official authority of any country including customs for your country. Again, once the product you ordered is shipped internationally, we relinquish any and all responsibility. If the product is illegal in your country, simply don’t order it as it may never get to you. By placing this order, you accept full responsibility for all applicable laws, potential loss of product, and accept the consequences, if any, of this purchase.
 
Payment
PIM accepts all credit cards and PayPal for online purchases from Customer in the United States. Orders made by credit card will be processed and shipped within 2 business days. PIM also accepts payment made by Western Union and wire transfer with immediate order processing. Orders accompanied by check will result in a 1o business day hold to allow sufficient time for the check to clear. International orders can only be processed via PayPal, Western Union, or bank wire transfer. PIM will not accept credit card payment for international orders.
 
Shipping
Shipping will be made within commercially reasonable time unless a specific delivery time is currently undetermined by the manufacturer or supplier. All orders are normally processed for shipment within two (2) business days so long as the products are in stock. All shipments are F.O.B. shipping point, unless otherwise indicated. Most orders are shipped via UPS Ground or FedEx Ground service. PI Magazine, Inc. cannot use a P.O. Box address for delivery. The Customer is responsible for all applicable shipping and handling fees when requesting overnight, priority, 2nd day or 3-day select service. All customer requests for shipment insurance are at the Customer’s expense.
 
Return Policy
All requests for returns, refunds or exchanges must be made within 48 hours of delivery confirmation by the shipper. PIM will replace, refund, or credit your account for returned item(s) at our discretion. Do not attempt to return any item(s) until you have received a Return Authorization number (RA#) or we will not accept the item. Equipment purchased may only be retuned for a credit or replacement only if you have received the wrong product as compared to what you originally ordered and paid for or the product is defective. Any product that has been used in anyway will not be accepted as a return. All products are tested before shipment to insure they work properly and are unblemished. Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of PI Magazine, Inc.
Upon receiving an RA#, please keep the following in mind:
1. Items damaged in transit are not the responsibility of PIM. Please make a claim with, UPS, FedEx, or the USPS.
2. Any item to be returned must be shipped within 5 business days of receipt and be in new and sellable condition, (undamaged and in original shrink-wrap). There must be no marks on the item and the item must not have been used.
3. There are no returns accepted on digital recording devices.
4.There is a 20% restocking fee for each item returned.
5. Equipment returned with no RA# will not be accepted for return credit and will be returned to the customer upon request and at the customer’s expense.
6. PIM shall not be responsible for any shipping charges unless the wrong product was shipped in error.
7. Special order, sale, discontinued, or promotional items are not returnable.
8. Videotapes, audiotapes, CD’s, DVD’s, and books are non-returnable.
9. Any item that has been used or modified is non-returnable.
10. Shipping and handling charges are non-refundable.
11. Customer is responsible for return postage/shipping fees. Returns must be shipped via an insured carrier. We suggest UPS to ship your package. Call 1-800-PICKUPS (742-5877) to find a location near you.
NO REFUNDS ON CUSTOM ORDERS
 
If the above requirements are met, then the item(s) may be shipped back to us for credit.
• Return Shipping Instructions
• It is the customer’s responsibility to wrap the item(s) in a protective manner and place it in a shipping box taped and sealed.
• Shipping costs and tracking are the responsibility of the customer
• Items must be returned by a traceable method (i.e. UPS, FedEx, DHL, etc)
• The customer is responsible for the goods until we receive them.
• The RA# must be clearly marked on the outside packaging of the shipping box.
• Return items must be shipped to PI Magazine – RA#__________, 4400 Route 9 South, Suite 1000, Freehold, NJ 07728, USA
 
Warranties
All merchandise distributed by PI Magazine, Inc. carries a Ninety (90) Day Limited Warranty on parts and labor, these items may further be covered by a 1 or 3 year when indicated under the manufacturer’s warranty, a copy of which is available to PI Magazine, Inc. customers upon written request only. PIM MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR FITNESS FOR ANY PARTICULAR PURPOSE OR MERCHANTABILITY. No agent, employee or representative of PIM is authorized to bind PIM to any affirmation, representation, or warranty, oral or written, unless by separate written instrument designed by PIM, which by its terms state that it is included as part of this sale and agreement.
 
Claims
Receipt of goods shall be deemed acceptance of the goods received. All claims for defective goods or revocation of acceptances, for shortages, for delays, or failures in shipment or delivery, or for any cause shall be deemed waived and released by the Customer unless it is made in writing within (7) days after receipt of goods. All claims must state specifically and in reasonable detail the nature of all objections, and must be accompanied by delivery receipt or photocopy of the sales order or packing slip. Any delivery not placed in dispute in a timely manner shall be paid for by the Customer and all uncontested amounts due shall be paid by the Customer with terms specified. As a condition to making a claim for missing or damaged goods sent, the Customer is responsible for initiating and pursuing with the carrier.
 
Limitation of Liability
PIM’s liability will be limited to replacement or repair of defective goods upon receipt of goods in a timely manner per the Return Policy paragraph detailed herein. In no event will PIM be liable for consequential or special damages or for transportation, installation, removal, adjustment or other expenses or losses which may arise in connection with the use or installation of the goods; late delivery, failure to deliver; or from any other cause. Notwithstanding the terms of this Agreement of sale, if there should arise any liability of PI Magazine, Inc., such liability shall be limited to an amount equal to one-half (1/2) the costs of the goods or $250.00, whichever is less.
 
Errors and Omissions
Even though PIM makes every effort to insure that all of the information displayed on the PIM website is accurate, complete, and current, it is possible that information about an item may contain inaccurate or incomplete information, including information about the item's price or availability. PIM reserves the right to correct errors and/or update the content on our website at any time without notice. PIM also reserves the right to refuse or cancel any order containing any error or inaccuracy, even when the order has been submitted, whether or not the order has been confirmed and the Customer’s credit card charged. A full refund will be issued in the same manner it was paid should the Customer’s order be canceled after payment has been processed.
 
Indemnification
Customer agrees to indemnify and hold harmless PI Magazine, Inc., its shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of PIM’s affiliates and all Representatives of all PIM affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, lines, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defense) arising, relating to, or alleged to arise or relate to the actions or inactions of Customer in connection with this Agreement of sale and/or goods or services to be provided by PIM pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement.
 
Assignment
This Agreement may not be assigned by Customer without the express written consent of PI Magazine, Inc.
 
Governing Law
This agreement shall be governed by the laws of the State of New Jersey.
 
Notice
Any notice or written document required or permitted to be given by Customer or PIM to the other shall be in writing signed by the party giving such notice and sent to the other party at such other Party’s address set forth on the front of this Agreement (or such other address designated by the applicable party).
 
Severability
If any provision of this Agreement or the application thereof to any person(s) or entity(ies) or circumstance(s) shall be invalid or unenforceable to provision, each such provision shall be enforced to the greatest extent permitted by law.
 
Disclaimers
Depending on where you live, restrictions by certain states, counties, and cities may prohibit the possession or use of some items listed for sale by PI Magazine, Inc. on our website or catalogs. It is solely the responsibility of the Customer and not the PI Magazine, Inc. or PI Magazine, Inc. to understand and obey federal, state, and local laws or ordinances with regard to the purchase, possession, and use of any product(s) purchased before placing an order. You should contact your federal, state, and local authorities to be certain you are not breaking any laws. By placing any order with PI Magazine, Inc. you agree; to all the terms and conditions contained herein; that you are of legal age to purchase and possess the item(s) purchased; that you have made sufficient inquiry to know that it is legal for you to purchase and process the items purchased in your jurisdiction; that the use of the item(s) purchased shall be used in a lawful manner; that you have read this disclaimer and that by making a purchase from PIM Inc. you agree to hold PIM, Inc, its owners, agents, product suppliers, or affiliates harmless from any and all liability.
 

"ALL OFFERS VOID WHERE PROHIBITED BY LAW"

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